Initial Disclosure Document
Plan, Plan Car Leasing, Plan Your Car, Plan Your Fleet and Plan Cars are trading names of Plan (GB) Ltd (‘the Company’, ‘Us’, ‘We’ or ‘Our’).
Plan GB Limited is an Appointed Representative, Firm Reference Number 912880 of Hanborough Enterprises Ltd, Firm Reference Number 631448 who is regulated for consumer credit activities and insurance distribution by the Financial Conduct Authority. You can check this information at www.fca.org.uk
Plan GB Limited is registered with the Information Commissioners Office for the processing of data under The Data Protection (Charges and Information) Regulations 2018. Our Data Protection Licence number is Z8186498. You can check this information at www.ico.org.uk
Plan GB Limited is a member of the British Vehicle Rental and Leasing Association and abide by their Code of Conduct. For further information visit www.bvrla.co.uk
Plan GB Limited is part of the Bridle Group of companies and a wholly owned subsidiary of Hanborough Enterprises Ltd (Hanborough).
We are a broker and not a lender.
We are a vehicle finance broker and offer a range of vehicle finance products and services, provided by our panel of lenders from whom we may receive an introductory fee. We are not a funder or a lender.
We only offer products from a limited number of insurers for:
Combined Guaranteed Asset Protection and Return to Invoice Insurance - AutoProtect MBI Ltd
Lease Guaranteed Asset Protection Insurance - AutoProtect MBI Ltd
Paint and Bodywork Protection (SMART) Insurance - AutoProtect MBI Ltd
Drive Elite and Commercial Protect 3 Warranty - AutoProtect MBI Ltd
We also offer Williams Synthetic Paint Protection which is not an insured product from Utimotive Ltd
General Data Protection Regulation
Charges for our services
We will charge an administration fee of £199.00 including vat (£165.83 plus vat) for our Brokering Services when you place an order. We will issue an invoice which must be paid within 7 days or prior to delivery of the vehicle, whichever is soonest. Payment can be made online using a debit or credit card or by direct bank transfer.
If you cancel your order, we will charge a fee of £600.00 including vat (£500.00 plus vat). You will receive notice in writing of the charge within 48 hours of cancellation. We will issue an invoice which must be paid within 7 days. Payment can be made by direct bank transfer. Please note that the supplying dealer may also levy a cancellation charge.
Our Customers are extremely important to us and whilst we aim to provide a trouble free and excellent level of service, we know that sometimes things go wrong. If you have cause to complain, we take any complaint very seriously and promise to deal with it promptly, effectively and in a positive manner.
A complaint may be made to any member of our staff who will record the following details on our Customer Complaint Record, and send you a copy of our full complaints procedure which may also be found on our website www.plancarleasing.co.uk/complaints-procedure:
- Name, Address, Telephone No. and Email Address (if appropriate) of the complainant
- Date of complaint
- Details of the complaint
You may notify us of your complaint by phone, by email or by writing to us:
Plan (GB) Limited
78 High Street